Refund Policy
At True Nova Labs, we strive to ensure all products meet strict quality standards.
All Sales Final
Due to the nature of our products, all sales are final. We do not offer refunds or returns once an order has been shipped.
Damaged or Incorrect Orders
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. We will review the issue and may offer a replacement where applicable.
Order Issues
To report an issue, please include:
- Order number
- Description of the issue
- Photo evidence (if applicable)
Shipping Issues
We are not responsible for delays caused by shipping carriers or incorrect address information provided at checkout.
Cancellations
Orders may be canceled only if they have not yet been processed or shipped.
Contact
For any order-related concerns, contact: team@dev.truenovalabs.com. Response within 24 hours
Last updated: March 2026