Shipping Policy
True Nova Labs is committed to fast, discreet, and reliable shipping on every order.
Same-Day Processing
All orders placed before 2PM PST are processed and shipped the same day. Orders placed after 2PM PST will ship the next business day. We do not process or ship on weekends or holidays.
Shipping Locations
We currently ship across Canada and to the United States. All orders are shipped discreetly — no branding, no labels, fully private packaging.
Estimated Delivery Times
- Canada: 2–5 business days
- United States: 5–10 business days
Delivery times may vary depending on your location and carrier.
Discreet Packaging
Every order is packed securely and discreetly. Plain packaging with no reference to True Nova Labs or the contents inside. Your privacy is our priority.
Tracking Information
Once your order ships, you will receive a tracking number by email. You can use this to monitor your delivery in real time.
Delays
While we do our best to ship every order on time, delays can occasionally occur due to carrier issues, weather, or customs processing for US orders. If your order is delayed beyond the estimated timeframe, contact us at .
Returns & Refunds
We want you to be satisfied with every order. If you experience any issue with your order, please reach out to us within 48 hours of delivery at and we will work to make it right
Contact
For any shipping-related inquiries, please contact us at . We typically respond within a few hours — we’re here to help.”