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Common Questions
Quick answers to what our customers ask most.
Do your products come with a COA?
We are working with Janoshik to obtain Certificates of Analysis for all compounds. COAs will be posted on each product page as they become available — check the banner at the top of the site for updates.
Where do you ship?
We currently ship across Canada. Orders are packaged discreetly and tracking is provided once your order has been fulfilled.
How long does shipping take?
Orders are processed same day and typically arrive within 3–7 business days depending on your location. You'll receive a tracking number once your order ships.
What payment methods do you accept?
We accept all major credit cards with secure processing. Your payment information is never stored on our servers.
How do I use my discount code?
Enter your code in the coupon field at checkout before completing your order. Wholesale and affiliate codes are applied the same way.
What are your products for?
All TrueNovaLabs products are for laboratory research purposes only and are not intended for human consumption. Please review our terms before purchasing.